Conflict
Management
Conflict comes from the Latin word Conflictus
which means to
strike hard, the terms of Conflictus
later turned into Conflict , and this term have simple meaning -Disagreement between the people, Struggle , Clash of Interest , Opinion , or
even in Principal.
Conflict is defined
as a clash between individuals arising
out of a difference in Thought, Process, Attitudes, Understanding, Interests, Requirements
and even sometimes Perceptions. A conflict results in heated arguments,
physical abuses and definitely loss of peace and harmony.
Why do Conflicts Arise –
Well, No two person in
this entire world is the Same , Are they
? Conflict always be found in society , in family , at
work place . As the basis of conflict may vary to be Personal, Disagreement , Different
Nature, Mind sets , Ideology , Opinion, Racial, Class, Caste and Creed , Political and
International Matters . Conflicts are bound to happen weather you are at work
or at home , within everybody Conflicts
obvious to arise because of
different above mentioned reasons .
Intolerance .
Injustice .
Unequal Distribution Of
Resources .
Bad or Weak Leadership .
Lack Of Awareness .
Communication Gap .
Perceptions .
Needs .
Style and Policies .
Identifying the Conflict
The reason by which the
conflict arises , you need to understand the issues behind the arising the
conflict , why people are conflicting ? Identify the person – The person who is involved may be there or
may not be present at the time of conflict so in this situation common sense is
to be used .
List the major need and
concern of each party , when involved in conflict you do not make mountain of
mole and really understand that it happens when two person involved in
conflicting situations..
Reading the map – It is
important in conflicting situation , you should stick to the agenda, it is important to be within the time frame ,
within the map area and should not go out of it .
Some Negative
Words Which Instigate a Conflict…
You Never --
I told you –
Whatever –
I never –
Never mind –
Good for you –
If you use these words..
be sure that the other person will misjudge you and take the situation out of
control and into the conflicting situation .
Some Positive Words Which Defuse a Conflict –
If you can –
We understand that –
We can help you –
One Option is –
Let Me Explain –
Might I Suggest –
If you use these words and
phrases the conflict may defuse and tone you use will help you to solve the conflicting
situation .
Effects Of Conflicts –
Conflicts can have
Positive or Negative effects on the people , Some people have thought that
conflicts are always BAD , having disagreement , difference
of opinion, Different ways and Style of working , all these leads to create
Conflicts .
Now what do you think
Conflict are always BAD , No every time it is not True .
Conflicts are GOOD Also , People share
different kind of Thought , Opinion , Express their Feeling , Knowledge , Which
helps to reduce or eliminate Conflicts .
Stages Of Conflicts --
Latent Stage – It is very
initial stage where people are not aware that there might be any Conflict .
Perceived stage – In this
stage people have started to become aware and feel that there is Conflict .
Felt Stage – In this
stage people are aware of the situation
, they started to feel Conflict So there
is Stress , Anxiety , Negative words , Gesture are there .
Manifest stage – In this
stage the Conflicts is open and Manifested and can be observed . People started
to show through their body language ,
words , tone , that Conflict is on whether people are involved or not.
Aftermath Stage – It
happens after the entire Conflict has been done or dealt with, so whether the
Conflict has any outcome , resolved or not resolved . this is the last stage of
Conflicts.
Forms Of Conflicts --
Functional
Functional is related with GOOD conflict . In any society or group where
people comes from different background and ideas . It helps to work them
together , work towards to achieve the goals .
Constructive in nature are
functional conflicts. It helps to come to consensus , help to get solution .
People share information
, awareness , point of views , ideas and
experiences .
It encourages Innovative and Important thinking .
Unshackles different point
of views and reduces stress.
Dysfunctional
This is related with BAD Conflict. It effects adversely in
following manner
Blocks a Society , Group ,
or an Organisation from reaching its Goal .
Gives rise to Tension ,
Anxiety , Stress , and low Trust .
Drives out low Conflict Tolerant People .
Poor decision from lack of
Innovation .
Increases Stagnancy .
How to manage conflicts –
There are few Tips and Tricks
, which you should use in Conflicting situation . This will certainly help you
to get out of Conflicts .
Remain calm .
Let the other person do
the Talking .
Genuinely consider the other person’s point of Views .
If you are Wrong , quickly
admit it and take responsibility .
If a situation turns
verbally Abusive , put a STOP to it .
YES .. YES .. is very
powerful word , use it during conversation .
I see exactly what you are saying..
Use the Power of Visualisation.
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Sources – Jitensxnblogs / www.jitensxn.com site has strict sourcing guidelines and relies on peer-reviewed studies, academic research institutions, related books and journals. We always avoid using inauthentic references.
https://www.coursera.org
https://en.wikipedia.org
https://bidenschool.udel.edu
Disclaimer –
This article / blog is for information purpose only, but by no means it is a complete and exhaustive explanation on the whole topic, nor it’s intended as a substitute for therapy.
Very interesting post.
ReplyDeletethanks madam
DeleteVery informative. We learn all our life...
ReplyDeleteLife is a constant battle between good and evil
ReplyDelete